You can check the AI Coach Release news below.Latest update
<January 30, 2024 (Tue) - "AI Performance Enhancement Update">
We have conducted an update to enhance the performance of AI for smoother testing.
The details of the update are as follows:
1.
1. The speed of AI speech has been improved.
2.
1. The response time of AI has been enhanced.
3.
1. Intermittent issues with AI responding before the user finishes speaking have been addressed.
4.
1. Intermittent occurrences of user-mentioned content being cut off have been resolved.
Past update
December 18, 2023 (Mon)
Improvements to AI Training Results Page
We have enhanced the AI training results data management for managers, allowing for more efficient handling.
1.
Trainee Search Function - Easily find trainees requiring confirmation by searching their email addresses.
2.
Summary Data Display - Quickly check "Total Test Results," "Comprehensive Test Evaluation Statistics," and "Latest Test Date" without entering individual trainee pages.
3.
Manager Comment - Managers can provide comments (feedback) on training items for each trainee. (Comments can only be entered by members with Super admin or Admin privileges.)
Addition of Training Quality Evaluation Function
•
We have added a training quality evaluation function to identify and improve deficiencies in the AI trainer.
We will strive to provide satisfactory service based on valuable feedback.
December 5, 2023 (Tue)
Improvements to Q&A List Management Page
We have enhanced the management features for the Q&A list, making it even easier to handle.
1.
Register directly - Besides uploading Excel files, you can also individually register items directly on the page.
2.
Search - Easily find the desired FAQ list or categorize and review them by category.
3.
FAQ Modification - Correct incorrectly entered FAQs directly within the page.
4.
Bulk FAQ Deletion - Select checkboxes to delete FAQ data in bulk.
November 29, 2023 (Wed)
Training Method Improvement Update
The training method has been enhanced to resemble real conversations with customers more closely.
The changes are as follows:
[Previous]
•
Conversing with AI through the "Start/Complete Response" buttons.
[Changed]
•
Natural conversations with AI, similar to interacting with real customers, without the need for "Start/Complete Response" button inputs.
November 24, 2023 (Fri)
AI Persona (AI Personality Type) Selection Feature Update
The AI Persona feature allows the selection of AI (customer) personality types to conduct training for counseling tailored to the product.
Here's how to use it:
•
Click on the AI Persona menu.
•
Choose the desired AI Persona (AI Personality Type) to conduct counseling training tailored to the service.